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Privacy Policy

Personal Information

When you visit City of Toronto websites, you do so anonymously — there is no need to tell us who you are. If you direct an enquiry to a City division, we will ask you to provide your name and mailing address or email address for the purpose of responding to your enquiry. Only those who “need to know” will have access to the personal information provided.

This website does not collect or retain your e-mail address in a database format although some Internet Service Providers may automatically include your e-mail address with your IP address (Internet Protocol).

Logging Practices

The City of Toronto logs HTTP requests to the City Web server. These logs record the IP address of site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) requesting a URL. The City cannot identify you from this information. The City archives and uses log files for systems analysis, maintenance and site evaluation.

We do not link information with the identity of individuals visiting our sites unless an attempt to damage our site has been detected.

Cookie Practices

Some City web pages use cookies for one of the following three practices:

  • Single-session cookies, which log users over a single session and do not maintain data over multiple sessions or visits,

  • Multi-session cookies for use in web analytics, which log users over multiple sessions purely to gather data to analyze web traffic statistics, and

  • Multi-session cookies for use as persistent identifiers (persistent cookies), which log users activities over multiple visits with the intent of remembering data, settings, or preferences unique to that visitor.

This website uses persistent cookies to improve users’ experience by remembering settings related to functionality. Other multi-session and single-session cookies are used in combination with the website’s analytics software for website improvements.

You have the ability to accept or decline cookies. All Web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

By declining cookies, use of interactive features or online services that depend on cookies will not function as intended. If you choose to accept cookies, all browsers offer the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be automatically recreated upon a return visit.

Comments?

We welcome any comments and suggestions about this site. Please contact us at webfeedback@toronto.ca.

If you have any questions about the City’s website collection, use and disclosure practices, please contact Corporate Information Management Services at privacy@toronto.ca or call us at 416-392-9684.